Support

Last updated: October 1, 2026

A question, a wrong match, a connection issue? Write to business@byloot.us describing what happens (source service, destination, playlist name). Answers in English or French.

Common issues

“Reconnect Spotify”

The access expired or was revoked. Open Settings and tap Reconnect. With a personal key, check that the return address shown in the app is registered in your Spotify app.

A Deezer playlist is “not found”

It is private. Make it public in Deezer, then paste the link again.

Apple Music doesn't remove a track

Apple Music's API can't remove tracks from a playlist: remove it by hand in the Music app.

Delete my data

Settings › Delete my account. Your playlists stay untouched on each service.